FAQs
Below are all the most frequently asked questions.
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- Accounts and Services
- Customer service
- Orders and Purchases
- Payments and Invoicing
- Products and Availability
- Promotions and Special Offers
- Returns and Refunds
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- Shipping and Delivery
Is it safe to enter my personal and banking details on your site?
Yes, we use advanced encryption systems to guarantee maximum security of your personal and banking data
What can I do if the product received is damaged or defective?
If you receive a damaged or defective product, contact us immediately at info@visionidepoca.it with a description of the problem and photos of the damage. We will provide a replacement or refund according to our return policy.
What happens if I am not present at the time of delivery?
If you are not available, the courier will leave a notice and will try delivery again the next working day or you can arrange for collection at a collection point.
What is your refund policy?
In case of accepted returns, the refund will be processed within 3 working days. For further details, please see our return and refund policy on the site.
What payment methods do you accept?
We accept payments via credit cards (Visa, Mastercard, etc.), PayPal and bank transfer.