Questions regarding the creation and management of the account, services offered and subscription to the newsletter.
How can I sign up for your newsletter?
You can sign up to our newsletter by entering your email address in the field below on our homepage.
How can I contact you for assistance?
For assistance, write to us at the email addressinfo@visionidepoca.it or via the contact form on our website.
How can I create an account on your site?
You can easily register in the personal area at the top of our site by filling in the required details.
Can I make an order by telephone?
You can contact us at +39 338 447 1015 /+39 380 139 7331 or write to us on WhatsApp
Is it safe to enter my personal and banking details on your site?
Yes, we use advanced encryption systems to guarantee maximum security of your personal and banking data
How can I use a promotional code?
You can enter your promotional code on the cart page before proceeding to checkout. The discount will be automatically applied to the total amount.
Is it possible to modify or cancel my order after confirming it?
For changes or cancellations, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee this if the order is already being processed.
How can I track my order?
Once your order has shipped, you will receive an email with the tracking code. You can enter this code on the courier's website to track the shipment.
What can I do if the product received is damaged or defective?
If you receive a damaged or defective product, contact us immediately at info@visionidepoca.it with a description of the problem and photos of the damage. We will provide a replacement or refund according to our return policy.