FAQs
Below are all the most frequently asked questions.
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- Accounts and Services
- Customer service
- Orders and Purchases
- Payments and Invoicing
- Products and Availability
- Promotions and Special Offers
- Returns and Refunds
- Security and Privacy
- Shipping and Delivery
Can I make an order by telephone?
You can contact us at +39 338 447 1015 /+39 380 139 7331 or write to us on WhatsApp
How can I contact you for assistance?
For assistance, write to us at the email addressinfo@visionidepoca.it or via the contact form on our website.
How can I create an account on your site?
You can easily register in the personal area at the top of our site by filling in the required details.
How can I make a return or exchange?
To make a return, fill out the return form by downloading it from this page and send it together with the items within 14 days of receipt. For further details, please see our returns policy on the site.
How can I sign up for your newsletter?
You can sign up to our newsletter by entering your email address in the field below on our homepage.
How can I track my order?
Once your order has shipped, you will receive an email with the tracking code. You can enter this code on the courier's website to track the shipment.
How can I use a promotional code?
You can enter your promotional code on the cart page before proceeding to checkout. The discount will be automatically applied to the total amount.
Is it possible to modify or cancel my order after confirming it?
For changes or cancellations, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee this if the order is already being processed.
Is it possible to ship to a different address than the billing address?
Yes, during the checkout process, you can specify a shipping address that is different from your billing address.