Details on couriers, delivery times, shipping costs and order tracking.
Is it possible to ship to a different address than the billing address?
Yes, during the checkout process, you can specify a shipping address that is different from your billing address.
What happens if I am not present at the time of delivery?
If you are not available, the courier will leave a notice and will try delivery again the next working day or you can arrange for collection at a collection point.
How can I track my order?
Once your order has shipped, you will receive an email with the tracking code. You can enter this code on the courier's website to track the shipment.
What can I do if the product received is damaged or defective?
If you receive a damaged or defective product, contact us immediately at info@visionidepoca.it with a description of the problem and photos of the damage. We will provide a replacement or refund according to our return policy.