Information on how to contact customer support, hours of service and types of support available
How can I sign up for your newsletter?
You can sign up to our newsletter by entering your email address in the field below on our homepage.
What is your refund policy?
In case of accepted returns, the refund will be processed within 3 working days. For further details, please see our return and refund policy on the site.
How can I contact you for assistance?
For assistance, write to us at the email addressinfo@visionidepoca.it or via the contact form on our website.
How can I create an account on your site?
You can easily register in the personal area at the top of our site by filling in the required details.
What happens if I am not present at the time of delivery?
If you are not available, the courier will leave a notice and will try delivery again the next working day or you can arrange for collection at a collection point.
How can I make a return or exchange?
To make a return, fill out the return form by downloading it from this page and send it together with the items within 14 days of receipt. For further details, please see our returns policy on the site.
Can I make an order by telephone?
You can contact us at +39 338 447 1015 /+39 380 139 7331 or write to us on WhatsApp
How can I use a promotional code?
You can enter your promotional code on the cart page before proceeding to checkout. The discount will be automatically applied to the total amount.
What payment methods do you accept?
We accept payments via credit cards (Visa, Mastercard, etc.), PayPal and bank transfer.